change agent

Last year, at work, the date our insurance benefits changes were due were difficult impossible to find on the human resources web site. I literally spent 1/2 hour (or more) digging for them before giving up and emailing to ask what the date was and where I could find it. They replied with the date and said, "We can't put the date on the web site because it changes each year and it's too hard to change the web site." After silently cursing them for having a difficult procedure which shouldn't be difficult, I nicely suggested they put the date on the calendar which is theoretically easy to change and will still help people.

Voila. This year, the dates are on the calendar!